Privacy Policy overview

This Privacy Policy explains the types of personal data collected from players across Europe and other regions worldwide when engaging with our online casino. It outlines how data is handled, stored, and used in a transparent manner. Players can refer to this Privacy Policy to understand which details are gathered at registration, during gameplay, and through customer interactions. It gives a clear view of our data practices, without addressing storage systems, encryption, or jurisdictional laws. The goal is clarity, so players know how and why data is processed.

Scope and purpose of this Privacy Policy

This section outlines what the Privacy Policy covers regarding user types and interactions across our services.

• Applies to all visitors accessing the website from any location worldwide;
• Includes registered players who create and maintain user accounts;
• Covers mobile users who engage through Android or iOS applications;
• Encompasses real-money transactions in EUR, including deposits and withdrawals;
• Involves communication via email, live chat, or contact forms;
• Extends to participation in promotions, loyalty programs, and tournaments;
• Applies to data collected across desktop, mobile, and tablet devices.

Information we collect from players

Under this Privacy Policy, we collect specific categories of data to operate our services in full accordance with legal and technical standards. Each category supports a vital part of your gameplay and account use.

How we use your information

To maintain a seamless and tailored service, we handle your data in specific ways under our Privacy Policy.

1. Create and manage your player account efficiently, including profile updates and status checks.
2. Process EUR deposits and withdrawals quickly through verified banking channels.
3. Customize promotional campaigns and bonus offers based on your gameplay behavior.
4. Detect and stop unauthorized activity by monitoring bonus usage for patterns of abuse.
5. Track website usage to understand what features players use most.
6. Run internal audits of transaction records to comply with financial regulations.
7. Improve site functionality by analyzing aggregated player data.
8. Adjust content suggestions using past activity and betting preferences.
9. Verify personal data to meet licensing obligations set by European regulatory bodies.
10. Support customer service resolutions faster with account-specific context.

Cookies and similar technologies

This Privacy Policy explains our use of cookies and related tools that help run key website functions, measure usage, and deliver relevant content. Cookies store small amounts of data on users’ devices to recognize return visits and track activity.

Data sharing with partners and service providers

To support services and player interaction, we sometimes share limited information with trusted partners. The types of recipients vary depending on the purpose and function.

• Payment processors – to complete transactions in EUR, process refunds, or verify deposits;
• Game providers – to enable access to specific games or sessions with game studios;
• Analytics services – to monitor performance and improve system stability across regions;
• Customer support tools – to assist with live chat or ticket-based requests;
• Marketing platforms – to send opt-in emails or bonuses when subscribed;
• Security providers – to detect fraud or prevent unauthorized logins.

Data retention and account management

Here’s what you need to know about how long your information stays with us and what actions you can take about your account.

1. We keep active player data while the account remains open.
2. We store closed account data for up to 5 years, mainly for compliance.
3. Transaction history stays for 5 years after closure.
4. Login records are retained for 2 years.
5. Players can request account closure via support.
6. Personal data removal can be requested if eligible.
7. Check our Privacy Policy for full details.

Player rights over personal data

Players should know what control they have over their personal data. We’ve listed the main rights for anyone using our services under our Privacy Policy.

• Right to view your data – request a copy of the personal information stored about you at any time;
• Right to correction – update inaccurate or outdated details you’ve previously provided;
• Right to deletion – ask to remove your data if it’s no longer needed, in permitted cases;
• Right to restriction – request limited use of some data when certain conditions apply;
• Right to object – oppose the processing of your data for marketing or other specific purposes;
• Manage preferences – choose how and when you receive communications from us.

International data transfers

Your information may be moved and handled in countries outside your location. This happens because we work with partners worldwide to provide services.

1. Know that your data might be processed in multiple countries.
2. Understand that we partner globally to run the service smoothly.
3. Trust that all data is treated under the same rules defined in this Privacy Policy.

Updates to this Privacy Policy

Players should stay informed about changes to this Privacy Policy. Please review the following:

• We may update this Privacy Policy occasionally;
• Significant changes will appear on this page visibly;
• Updated Privacy Policy becomes effective immediately upon publication unless specified otherwise.

Contact and privacy preferences

For all privacy-related questions or requests, we provide simple ways to reach the team and manage your data settings.

• Contact via email at [email protected] for privacy matters;
• Use the support form in the Help Center to submit privacy questions;
• Change privacy preferences anytime in your account settings;
• Detailed steps are in the Privacy Policy.