About Us – Who we are as an online casino in Europe

This is the official About Us page for our online casino operating across Europe. The brand is owned and run by Eurobet Gaming Ltd, a licensed operator based in Malta with regulation under the Malta Gaming Authority. Our services target key European regions, including Germany, Sweden, Ireland, Finland, and the Netherlands. We offer over 1,000 casino games, including RNG slots, live dealer games, Blackjack, Roulette, and Poker titles from 12 top developers. Our key operational values are fairness, transparency, security, and fast payouts. All winnings are displayed in local currencies such as EUR, SEK, and NOK. We work with certified auditors to verify all games and payout percentages, while our support team handles inquiries in 6 European languages. Our priority is delivering regulated gaming to users across Europe via a safe and compliant operation.

Our Mission and Vision for European Players

Our focus across Europe remains consistent—reliable service, localized entertainment, and fair play. Here’s what defines our goals and ambitions:

• Deliver unmatched entertainment in slots, live dealers, and tables, tailored to European standards and tastes;
• Ensure full transparency in all game rules, payout percentages, and bonus terms;
• Build long-term trust with players through clear communication and consistent service;
• Customize payment options with local currencies like EUR, DKK, SEK, HUF, and PLN;
• Maintain multilingual support for English, German, French, Spanish, and more;
• Keep all licensing and game audits accessible and published for verification;
• Prioritize high-speed withdrawals, 0% on fees for 90%+ of transactions;
• Work only with verified European game providers, audited yearly;
• Structure loyalty rewards based on activity, not spend, to reward fairness;
• Commit to long-term updates led by European player feedback.

Our Story and Growth in the European Market

Understanding our development helps highlight why players across Europe choose us. Below are the key moments that shaped our presence in the region.

1. We launched our first online casino site in Malta in 2016 under an MGA license.
2. In 2017, we expanded into Germany after securing local jurisdiction approval.
3. A complete upgrade of our mobile version went live in 2018 to support iOS and Android.
4. By 2019, we entered the Swedish market after receiving a Spelinspektionen license.
5. In 2020, we partnered with 15 new payment providers, including Sofort and Klarna.
6. Our loyalty rewards system launched in 2021 with tiered bonuses for EU players.
7. The year 2023 marked our largest expansion—adding Netherlands, Finland, and Austria.

What Makes Our Online Casino Different

Online gambling options continue growing across Europe, but not all casinos provide the same attention to detail. Below is a look at how our Online casino in Europe stacks up against a typical online operator.

Game Providers and Casino Portfolio

We bring together trusted global software studios to deliver a wide-spanning game mix tailored to European tastes. Our catalogue is sharp, sorted, and always fresh.

Our Bonuses and Promotions Philosophy

When designing bonuses and promotions for our European players, we focus on fairness, value, and regional preferences.

• Clear Terms: All promotions include easy-to-read terms with no hidden rules;
• Value-Focused Offers: Our bonuses aim to provide actual value, not just flashy numbers;
• Tailored Regional Deals: Bonuses often match holiday calendars and preferences of specific EU countries;
• Loyalty Rewards: Regular players qualify for tiered rewards, cashback, and exclusive perks;
• Seasonal Promos: We adjust offers for events like Christmas, UEFA tournaments, or Oktoberfest;
• Multi-Currency Support: Players can claim promotions in Euros or regional currencies like PLN or SEK;
• Fair Play Conditions: We set realistic rollover conditions aligned with industry standards.

Payment Methods and Payout Approach

Players across Europe select payment options based on speed and reach. We make it easy by supporting widely-used and bank-preferred channels.

Customer Support and Player Care

Our customer support aims to provide fast, clear, and multilingual help tailored to players around Europe.

• Live Chat: Instant support available daily from 08:00 to 02:00 CET;
• Email Support: Reach us anytime at [email protected], we usually respond within 4 hours;
• Phone Support: Available in selected countries between 10:00 and 18:00 CET;
• Languages Supported: English, German, French, Spanish, Italian, Polish, Norwegian, Finnish;
• Style of Replies: Friendly tone, short and clear answers, no templates unless required;
• Escalation Process: If an issue isn’t resolved in 24 hours, it’s automatically escalated to a senior agent;
• Help Center: Always-on FAQ with step-by-step troubleshooting.

Technology and Platform Infrastructure

Understanding the foundation behind our service highlights how we prioritize performance and reliability across regions.

1. Build a scalable infrastructure with load-balancing capabilities to support millions of concurrent players.
2. Maintain browser-based and app versions optimized for mobile, tablet, and desktop devices.
3. Apply lightweight frontend architecture to reduce latency and ensure fast page loading times.
4. Use game engines that deliver frame stability without sudden FPS drops or lag.
5. Integrate directly with over 85 European and global game providers using robust APIs.
6. Deploy automatic content updates across servers to reduce manual sync time.
7. Optimize asset bundles to reduce data transfer for slower networks.
8. Synchronize session states to improve gameplay flow across devices.
9. Load modular components based on regional demand to reduce server strain.
10. Connect real-time logs to third-party tools for system performance insights.

Our Team and Company Culture

We built our company around people who understand iGaming, data, and the European market. Here’s what defines us:

• iGaming Specialists: Our core team worked with over 15 international operators before forming our brand;
• Tech-Driven: Over 75% of our workforce comes from software engineering, analytics, or data science roles;
• Focused on Europe: All operations and strategic planning target players throughout the EU and the UK;
• Player-Centric Decisions: Every feature we launch starts with player feedback, then gets tested in real markets;
• Data-Led Improvements: We monitor over 140 metrics daily across games, retention, and payments;
• Collaborative Workflow: Our teams work across 6 time zones with weekly syncs and mutual ownership of KPIs;
• Diversity and Inclusion: We represent 11 nationalities across 4 continents and operate in 3 languages.

Commitment to European Players

Our About Us page outlines how we tailor our services specifically for European audiences. Here’s how we demonstrate full dedication:

1. Offer content in 12 European languages, including German, Spanish, French, and Polish.
2. Accept local currencies like EUR, SEK, NOK, and CHF for all transactions.
3. Organize seasonal tournaments relevant to EU countries, including Oktoberfest Spins and Spring Fiesta in Spain.
4. Deliver localized promotions that reflect national holidays and sports events.
5. Set live chat and email support to respond within your local time zones, 24/7.
6. Adapt interface content to meet region-specific gaming tastes.
7. Feature European game providers and regulatory-compliant titles only.
8. Stream regionally popular live dealer games synced to local time.
9. Apply GDPR-aligned data policies for European user security.
10. Update languages and offers monthly to reflect EU player behavior.

How We Operate Across Europe

We tailor our services across European regions to ensure that players interact in their native language, with local currencies, and region-specific features. This streamlined setup creates seamless access and functionality.

Partnerships and Affiliate Program

We value long-term cooperation and invite partners from across the world to grow with us in the igaming space. Our affiliate program supports a transparent and results-driven approach.

• Diverse partner types: Bloggers, casino comparison sites, streamers, SEO agencies, and media buyers;
• Shared growth: Commissions based on player conversion and retention rates;
• Dedicated affiliate support: Account managers available for daily assistance;
• Marketing materials: Banners, tracking links, localized content, and monthly promos;
• Transparent reporting: Real-time data dashboards with conversion and revenue stats;
• Flexible commission plans: Revenue share, CPA, and hybrid models available;
• Custom deals: Tailored to high-performers and niche markets;
• Onboarding assistance: Quick setup and integration help;
• Real-time tracking: Monitor clicks, sign-ups, and revenue 24/7;
• EU-focused tools: Language, currency, and compliance tailored to European traffic.

Corporate Social Responsibility and Community Involvement

Our commitment to the wider community grows year after year with investments focused on culture, charitable work, and environmental care across Europe.

• Environmental Actions – We fund projects aimed at reducing energy consumption in server infrastructure across four data centers in the EU;
• Charity Funding – We provide yearly donations of over €150,000 to children’s education initiatives in rural regions;
• European Arts Sponsorship – We support small cultural festivals and independent art galleries in Estonia, Portugal, and Austria;
• Scholarship Program – We fully fund five annual university scholarships for tech students from underrepresented backgrounds;
• Industry Research Grants – We co-finance academic research on blockchain applications in secure transactions;
• Urban Green Projects – We plant and maintain green spaces in partnership with local councils in Milan and Barcelona;
• Volunteer Days – Employees receive three paid days annually to volunteer in local European NGOs;
• Internship Access – We partner with vocational schools to offer paid internships in IT and analytics;
• Recycling Initiatives – Office waste management partners recycle 86% of all materials used;
• Local Food Bank Support – Weekly contributions go to food security programs in six European cities.

Roadmap and Future Plans

We’re focused on expanding access and value for players across Europe. Here’s what’s ahead:

1. Add five new game categories with real-money options tailored to European markets.
2. Launch native language support for 12 more European regions by Q4 2025.
3. Expand coverage to include localized promotions in France, Italy, and the Netherlands.
4. Introduce AI-driven recommendations based on regional trends in €-based play.
5. Roll out weekly cashback rewards aligned with European gaming habits.
6. Partner with five top-tier studios for exclusive titles in the European zone.
7. Launch cross-border tournaments with EU-wide prize pools up to €50,000.
8. Integrate local payment methods for seven additional European currencies.